Meşpa Packaging Cancellation and Return Terms

Cancellation and Return Terms are prepared to inform customers about the cancellation of orders placed through Meşpa Ambalaj, the return of products, the exercise of the right of withdrawal, and refund processes. Customers who place orders through the website complete their shopping transaction after reviewing the preliminary information and the terms of the distance sales contract provided before placing their order.

Order Cancellation

According to the Cancellation and Refund Policy , cancellation requests for orders that have not yet been shipped can be made by contacting Meşpa Ambalaj. If the order has been prepared and is undergoing custom sizing, printing, cutting, or production, the cancellation request will be evaluated separately according to the nature of the product and applicable legislation. Requests made after the order has been shipped will be handled within the scope of the cancellation and refund process. The Cancellation and Refund Policy will apply at this stage according to the current status of the order.

Right of Withdrawal

According to the Cancellation and Return Terms , consumers may exercise their right to withdraw from a purchase of products made through distance selling within 14 days of the delivery date without giving any reason, subject to the exceptions specified in the legislation. The withdrawal notification must be sent to Meşpa Ambalaj in writing or via a suitable method with a durable data storage medium within this period.

In accordance with the Cancellation and Refund Terms , when a notice of withdrawal is received, return and refund procedures are carried out based on the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The seller completes the refund process within the legal period from the date of receipt of the withdrawal notice. The consumer also returns the product within the period specified in the legislation.

Condition of the Product to be Returned

According to the Cancellation and Refund Terms , products to be returned must be protected in a manner consistent with the nature of the right of withdrawal and sent in a way that will not prevent the product from being resold as much as possible. If the product includes any parts, accessories, or integral elements, these must also be included in the return shipment. If the product has suffered a loss in value due to use exceeding the consumer's usual inspection, the relevant legal provisions will apply.

Products that may be excluded from the return policy.

Cancellation and Refund Terms also cover the exceptions to the right of withdrawal specified in the legislation. The right of withdrawal may not apply to products specially prepared according to the consumer's requests or personal needs. Therefore, packaging products that are cut to a specific size, printed with a special design, produced in a special dimension, or personalized to the order may be considered outside the scope of the right of withdrawal if the conditions stipulated in the legislation are met.

The relevant legal exceptions apply to perishable goods, goods that cannot be separated from other products after delivery due to mixing, and other goods or services that are excluded from the right of withdrawal by law, within the scope of the Cancellation and Return Conditions . Meşpa Ambalaj evaluates each return request according to the nature of the product and the specifications of the order.

Damaged or Incorrect Product Delivery

Under the Cancellation and Return Policy, customers are advised to check the packages and products upon delivery. If a product is received that is significantly damaged during transport, incorrectly shipped, or does not match the order specifications, Meşpa Ambalaj should be contacted as soon as possible. The consumer's legal rights regarding defective or non-conforming products are reserved.

Delivery and Order Control

Regarding cancellation and return conditions, it is essential that the delivered products conform to the product, dimensions, quantity, and basic specifications stated in the order. If the customer notices any discrepancies or differences after delivery, contacting Meşpa Ambalaj with the order number and, if possible, information indicating the situation will facilitate the evaluation process.

Return Shipment

In accordance with the Cancellation and Return Terms, after the cancellation or return request is accepted, the product must be sent according to the return method notified by Meşpa Ambalaj. It is important that the return package is prepared in a way that will not be damaged during transport. The party responsible for the return shipping costs will be determined taking into account the current Distance Contracts Regulation, the pre-information conditions, and the nature of the order.

Refund

Refunds made in accordance with the Cancellation and Refund Terms , following the exercise of the right of withdrawal in compliance with the legislation, will be processed within the legal timeframe and in a manner consistent with the payment method used by the consumer during the purchase. Due to processing times at the bank or payment institution, it may take an additional period for the amount to be reflected on the card or account after the payment instruction date from Meşpa Ambalaj. Refund records are checked as necessary under the Cancellation and Refund Terms .

According to our Cancellation and Refund Policy , refunds for credit card payments are processed through the relevant payment infrastructure and bank system. For installment payments, the method by which the bank reflects the refund amount on the card may vary depending on the bank's own practices.

Change Requests

When a product exchange is requested under the Cancellation and Return Terms , the stock availability, the nature of the product, and the legal basis of the request are evaluated. If deemed appropriate, the exchange process is shared with the customer; the consumer's rights arising from legislation regarding optional rights related to defective goods are reserved.

Corporate Orders and Invoicing

Under the Cancellation and Refund Terms, invoice and accounting procedures for refund requests from corporate customers must be completed in accordance with the legislation. If a return invoice or related financial document is required, the customer may be asked to provide these documents. In commercial sales that do not qualify as consumer transactions, the contract between the parties and the relevant provisions of commercial law may also apply.

If you have any doubts about the Cancellation and Return Terms , you can contact Meşpa Ambalaj before returning the product to clarify the specifics of your order. This information does not eliminate or restrict the consumer's mandatory rights arising from the current legislation.

Contact and Return Application

Regarding Cancellation and Return Terms, you can submit your order cancellation, withdrawal, or return requests to Meşpa Ambalaj using the contact information below:

Brand: Meşpa Packaging
Trade Name: MUSTAFA GÜNAY
Address: MÜRSEL MAH. ROTA CAD. YAMAÇ SİTESİ E BLOK NO: 37/5 MUDANYA/BURSA
Email: mustafagunay@agunay.com
Phone: 05414594402
Commercial Registry Number: 427095662

Cancellation and Refund Terms may be updated in accordance with changes in applicable consumer legislation or Meşpa Ambalaj's sales and return processes. The updated terms apply from the date of publication on this page.